Effective Date: November 6, 2024

At Flaman Valley Homestead ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.flamanvalleyhomestead.com, and when you make use of our holiday rental services.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you book a stay or inquire about our services, we may collect personal information such as:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card numbers and billing addresses.
• Identification Documents: Passport or driver's license details for verification purposes.
• Demographic Information: Age, gender, and preferences.

b. Non-Personal Information

We may collect non-personal information about you, such as:

• Usage Data: Pages viewed, time spent on pages, and navigation paths.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Location Data: Geographical location based on IP address or mobile device GPS.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide Services: Processing bookings, payments, and customer support.
• Communication: Sending confirmations, updates, and promotional materials.
• Personalization: Tailoring our services to your preferences.
• Legal Compliance: Complying with legal obligations and resolving disputes.
• Security: Protecting against unauthorized access, fraud, and other illegal activities.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analytics: Understand website traffic and usage patterns.
• Advertising: Deliver personalized advertisements based on your interests.

You can control cookies through your browser settings but disabling them may affect the functionality of our website.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors assisting in operations like payment processing and marketing.
• Business Transfers: In case of mergers, acquisitions, or asset sales.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell or rent your personal information to third parties.

5. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data.
• Objection: Object to processing your data for certain purposes.
• Withdrawal of Consent: Withdraw consent at any time where we rely on it for processing.

To exercise these rights, please contact us at privacy@flamanvalleyhomestead.com.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Flaman Valley Homestead

Address: 123 Homestead Lane, Flaman Valley, Country

Email: privacy@flamanvalleyhomestead.com

Phone: +1 (123) 456-7890